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Guest Service Representative : Radisson Blu Dhaka

Radisson Blu Dhaka Water Garden Career and Jobs | Guest Service Representative

The Radisson Blu Dhaka Water Garden, one of the top level five star hotel in Bangladesh has published a job circular for the position of Guest Service Representative.

Guest Service Representative Job at Radisson Blu Dhaka Water Garden


Not specific

Job Context

Customer Satisfaction and Loyalty Goals (Review Pro, Comment Cards, Quality Performance Review)

Job Responsibilities

  • Greets guests and processes hotel registration;
  • Develop good open communication and rapport with all guests. Recognize return guests and ensure all guests expectations are met and exceeded at all times;
  • Ensure all guest account details are correct and accurate;
  • Keeps current on hotel accommodations, services and area attractions;
  • Responds to customer inquiries for information;
  • Arranges for services requested by the guest by working with other departments as appropriate;
  • Processes customer credit at check-in in accordance with hotel policy;
  • Identifies and records special billing instruction and notifies Accounting;
  • Follows hotel policy on cash banks – at all times adheres to credit limits and procedures as set down by the Financial Controller;
  • Liaising with housekeeping to ensure information is passed on for room requests and special requests;
  • Balances daily cash, transaction postings and credit card remittance at the end of each shift ensuring all information is accurate and without discrepancy;
  • Accepts responsibility for accurately maintaining cash float;

Employment Status



  • Work at office

Educational Requirements

  • Diploma in Hotel Management/ High school diploma or equivalent degree, A level preferred;

Experience Requirements

  • At least 2 year(s)
  • The applicants should have experience in the following area(s):
    Customer Care, Customer Service, Front Office, Guest Relation
  • The applicants should have experience in the following business area(s):
    Hospital, Hotel, Multinational Companies

Additional Requirements

  • Age at least 25 years
  • Both males and females are allowed to apply
  • One year hotel front office experience is preferred;
  • Excellent communication skills;
  • Able to collaborate effectively with other hotel employees and managers to ensure teamwork;
  • Strong Microsoft Office suite and reporting system skills;
  • Ability to work a flexible schedule;

Job Location

Anywhere in Bangladesh

Compensation & Other Benefits

  • As per company policy.

Read Before Apply

If you are the right person with Yes I Can! attitude and ready to create memorable moments, you should send your updated CV to the Director of Human Resources & Training by January 25, 2023. Only short listed candidates will be contacted for interview.
“We grow talent, talent grows us”
*Photograph must be enclosed with the resume.

Applicants are encouraged to submit Video Resume.

Learn more about video resume

*Photograph must be enclosed with the resume.

Apply Procedures


Hard Copy

[email protected]

Application Deadline : 25 Jan 2023

Job Source: bdjobs Five Star Hotel Jobs

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